FAQ's
Take a look at our guides and more!
FAQ's
Take a look at our guides and more!
ClickASnap Community
ClickASnap Community
Tips and Tutorials
Tips and Tutorials
My ClickASnap Account
My ClickASnap Account
1. You must have held a Pro membership for a minimum of 6 months2. Have a business (related to photography) which is linked from your ClickASnap profile, or;3. Sell or post your photos on another website
If you meet these requirements, get in touch with our customer support team. Someone will review your request and get back to you.
If you have made a payment for a membership and it is not showing on your account, please get in touch with us right away.
1. It is in breach of our community guidelines.2. It included an inappropriate word in the file name.
If you think that your image should not have been taken down, please get in touch with us to let us which image was removed and why you think this was a mistake.
Paid per View
Paid per View
ClickASnap Shops
ClickASnap Shops
I'm selling!
1. If you are looking at your product list within your Seller hub, this will show in the currency of our suppliers. When you publish your product, the cost will be converted in line with current exchange rates.
2. If your published products are not showing in your selected currency, this is because we cannot display every currency on your shopfront. However, the cost will be converted to your set currency at the point of purchase.
I'm buying!
Please get in touch with us, with your order details and we will help you further.
The best thing to do is to get in touch with us with the order details, details of the fault and any supporting information (such as a picture of any damage). We’ll make sure we get this resolved for you.
Membership
Membership
If, after reading our refund policy, you think you are entitled to a refund of your payment please get in touch with us. One of our customer support agents will be happy to discuss this with you and offer advice on your rights to a refund.
- Log into your ClickASnap profile
- Go to your account settings
- Select the ‘Change plan’ button which will show under your current plan
- Select the ‘continue’ button which shows under the feature lists
- You will be taken to a screen confirming your newly selected plan is ‘Free’ and your current memberships expiration date will be confirmed for you
We are sorry to see you go! In order to delete your account please get in touch with us.
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