FAQ's
Take a look at our guides and more!
FAQ's
Take a look at our guides and more!
ClickASnap Community
ClickASnap Community
Our community guidelines
Welcome! Our community guidelines are here to help and guide you, as you become one a member of the ClickASnap community! Make sure to read these (just click on them from the top of this page) as well as check out our YouTube for tips and tutorials.
Our Zero Tolerance Policy
ClickASnap has a Zero Tolerance policy. This means that should you breach any of our community guidelines, or our terms of service, we reserve the right to ban and/or delete your account with us, immediately and without any final warning or refund of payment.
Tips and Tutorials
Tips and Tutorials
YouTube Channel
Our YouTube channel offers a variety of tutorials, tips and tricks. Watch our videos to learn how to get the most out of your ClickASnap profile!
I want some general advice on my ClickASnap profile
We have this blog, a forum and our Facebook group! You can interact with other ClickASnap members and get chatting about all things ClickASnap, photography and more!
When interacting with our community, you are being held to our community guidelines. Remember, it costs nothing to be kind!
My ClickASnap Account
My ClickASnap Account
Can I join ClickASnap from anywhere in the world?
ClickASnap is unavailable in the countries of India, Iran, Pakistan and Egypt.
We apologise for any frustration this causes. You will only be able to access our website if you reside outside one of these countries.
Does my monthly membership automatically renew each month?
Yes, your monthly subscription payment will be taken automatically every month, from the card or PayPal account used to set it up.
We remind you of this when you’re subscribing to your membership with us, to make sure you’re fully informed before making any payment.
Does my annual membership automatically renew each year?
Yes, your annual subscription payment will be taken automatically every year, from the card or PayPal account used to set it up.
We remind you of this when you’re subscribing to your membership with us, to make sure you’re fully informed before making any payment.
I upgraded my membership, but it has not been applied to my account, why?
If you have made a payment for a membership and it is not showing on your account, please get in touch with us right away.
We’ll make sure to resolve any issues you may be experiencing!
Why has my image been deleted?
If an image has been removed from your profile it may be because of the following:
1. It is in breach of our community guidelines.2. It included an inappropriate word in the file name.
If you think that your image should not have been taken down, please get in touch with us to let us which image was removed and why you think this was a mistake.
Can I share AI images to my profile?
We don't encourage the sharing of AI on our platform, however, it is not prohibited. Earning on AI imagery does require additional requirements to be met, and may not be paid.
Paid per View
Paid per View
Our Paid Per View Policy
As our most popular feature, the Paid Per View benefit gets a lot of attention. With transparency at the heart of all we do, we have a full policy on our Paid Per View benefit which you can read here, to make sure you fully understand this benefit and how to make the most from it!
Our policy has been kept jargon-free as much as possible, but for your ease, see below for answers to some of the most frequently asked questions about it.
What do you mean by 'Paid Per View'?
The Paid Per View benefit lets us pay our creators, for the views their photos receive.
When someone looks at your photo, you will see it recorded as either a view or a ‘paid’ view. When your photo has received a paid view, you earn between 0.7¢ 0.9¢ (USD), depending on your membership level. 100 views will earn you up to 90¢ (USD).
What do you mean by a 'paid' view?
When someone looks at one of your photos for 5 seconds or more it will be a ‘paid’ view.
The view also has to have been created organically, and not via a bot or Click Circles. Have a read through our Paid Per View policy to better understand what this means.
My photos have views, so why have I not been paid?
If your images have received paid views, please be assured you will see these show in your earnings. However, your views and your earnings do not update at the same time as one another, so you will not see them right away. This does mean that you will always see a difference between your paid views and your earnings.
Where can I find out how much money I have earned?
Log into your ClickASnap account and using your navigation bar in the header, select your 'account settings'. From here select 'withdrawals'.
You can see your total earnings, your withdrawal request history and how much left you have to earn until you can make your next pay-out!
How will I be paid?
When your earnings have reached the $15.00 minimum withdrawal amount, you can request for this to be paid into a PayPal account.
If you do not have a PayPal account, we will not be able to make any payments to you.
I'm not earning as much as I want to. How can I earn more?
We appreciate how frustrating it can be when you’ve put time and effort into taking a beautiful photo and it doesn’t get the attention you feel it deserves!
We have a YouTube channel you can find here, where we have plenty of tutorials and tips to help you grow your profile.
You can also join our Facebook group where you can speak to other ClickASnap members and get chatting about all things ClickASnap, photography and more!
Does the Paid Per View benefit apply to AI images?
AI images may be eligible for the Paid Per View benefit with a paid subscription. For AI images, we may need additional information to ensure alignment with our Paid Per View Policy and Terms of Service, or we may decline any withdrawal requests where we are not satisfied with the information provided.
However, since AI technology is constantly evolving, these requirements may change without notice. Please stay up to date with our Community Guidelines and FAQ page to ensure compliance. Check our Paid Per View policy for more details on how AI images may be reviewed under our Paid Per View benefit.
Membership
Membership
Am I eligible for a refund?
Please read our refund policy in full, prior to making any payments.
If, after reading our refund policy, you think you are entitled to a refund of your payment please get in touch with us. One of our customer support agents will be happy to discuss this with you and offer advice on your rights to a refund.
How do I upgrade my membership?
To upgrade, log in to your ClickASnap account and visit your account settings via the navigation bar in the header. Under 'membership' you will be able to view your existing plan and any upcoming changes to it.
Select 'change plan' to view the different membership options and upgrade to a higher membership tier.
When upgrading your account it will come into affect immediately. With that in mind, if you are currently on an annual subscription plan, we recommend upgrading on an annual basis again to ensure you are charged correctly. No refunds will be considered where a change of billing frequency has occurred.
How do I downgrade my membership?
To downgrade, log in to your ClickASnap account and visit your account settings via the navigation bar in the header. Under 'membership' you will be able to view you r existing plan, any upcoming changes to it.
Select 'change plan' to view the different membership options and downgrade to a lower membership tier.
When downgrading, your new membership will come into affect after your current plan has lapsed. You will be able to see when this change is due via the membership section of your account settings.
How do I cancel my membership?
We’re sorry to hear you would like to cancel your membership! To stop your subscription payments follow these steps:
- Log into your ClickASnap profile
- Go to your account settings and select 'Membership' from the menu items.
- Select 'Change Plan'
- Here you can cancel your current plan by selecting the 'cancel' button, or by downgrading to a Free membership.
You'll see a message appear which confirms you've been successful in moving onto our free membership level and your current membership will continue until it's paid-up-to date. You will be able to see when this is due to lapse via your account settings.
How do I delete my ClickASnap account?
We are sorry to see you go! In order to delete your account please get in touch with us.
ClickASnap App
ClickASnap App
How do I download the ClickASnap App?
You can download the ClickASnap App on the Apple store and Google Play store.
What devices can I download the App on?
Our App is available in the Apple and Google Play stores and is compatible with all Android and iOS operating systems including and above 7.0 (Android) and 12 (iOS).
Can I upload images in the App?
Absolutely! You can upload photos wherever you are.
There are some things you can't do in the App yet which you may need to do on desktop or your mobile browser, but don't worry, anything you need to do in a browser, we'll direct you right to it.
How to I make changes to my membership?
To upgrade your membership, or make any other changes to your account, follow the below steps:
- Open the app and navigate to your profile, using the navigation bar at the bottom of your screen.
- Hit the settings button (the cog symbol) which hovers to the right of your username.
- Select 'Membership' from the menu options.
- You'll be shown the different membership levels we offer, and are able to make any changes from this page!
Still need some support?
If you weren't able to find an answer you were looking for, please click below to contact our support team.
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