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Community Guidelines

FAQ's

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FAQ's

Take a look at our guides and more!

Clickasnap Community

Guidelines and Policies

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My clickasnap Account 

General FAQ's

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Paid per View

Policies and more

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Membership

Guidelines and Policies

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Marketplace

General FAQ's and Policies

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Clickasnap App

General FAQs

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​​Clickasnap Community

Our Community Guidelines
Welcome! Our community guidelines are here to help and guide you, as you become a member of the clickasnap community! Make sure to read these before you get started, you can find these at the top of this page. 
Our Zero Tolerance Policy

We follow a zero-tolerance approach to breaches of our Community Guidelines or Terms of Service. This means that if an account is found to be in breach, it may be banned or deleted straight away, and any subscriptions will not be refunded.


Its best to make sure your uploads and interactions follow our Community Guidelines, they’re there to protect both you and the wider community, you can find these at the top of this page

Where can I find tips and advice for my clickasnap profile?

You can chat with other clickasnap members in our community forum here, it’s a great place to talk photography, share tips, and discuss all things clickasnap. We also have a blog with updates and articles you might enjoy.

If you need a hand with anything else related to your account, just scroll to the bottom of the page and click “Get in touch” to reach our support team.


Please remember when interacting with our community and team, you are being held to our community guidelines. Remember, it costs nothing to be kind!

​​My clickasnap Account

Can I join clickasnap from anywhere in the world?
Clickasnap is currently not available in the countries of Iran, Pakistan and Egypt.

We apologise for any frustration this causes. You will only be able to access our website if you reside outside one of these countries.
Does my monthly membership automatically renew each month?
Yes, your monthly subscription payment will be taken automatically every month, from the card or PayPal account used to set it up. 

We let you know of this when you’re subscribing to your membership with us, to make sure you’re fully informed before making any payment.  
You can stop your monthly payment whenever you want via your accounts settings page or by contacting our support team.

Check out the Membership FAQ's to find out how. 
Does my annual membership automatically renew each year?
Yes, your annual subscription payment will be taken automatically every year, from the card or PayPal account used to set it up. 

We let you know this when you’re subscribing to your membership with us, to make sure you’re fully informed before making any payment.  

You can stop your annual payment whenever you want. Check out the Membership FAQ’s to find out how. 
I think there's something wrong with my account, what should I do?
You can use the contact form at the bottom on this page to get in touch with our support team. 

We’ll do our best to get back to you within 24 hours and will make sure to resolve any issues you may be experiencing. If you contact us over the weekend, we’ll do our best to respond within 48 hours. 

Please get in touch with us.

Why has my image been deleted?
If an image has been removed from your profile, it’s either because it was reported to our moderators for review or it was found to be in breach of our Community Guidelines. You might find it useful to review our community guidelines at the top of this page.

Please get in touch with us.

Can I share AI images to my profile?

We do not encourage the sharing of AI-generated images on our platform. However, when AI is used as a light editing tool, it is not prohibited. Clickasnap is primarily a photography community, focused on sharing and discussing original photography.

If you choose to use AI, we recommend using it only as a light enhancement for your own original photography, rather than to create full images from scratch. There is no guarantee that AI-generated content will remain on the platform, and such content cannot benefit from the Paid Per View benefit.

For the best results (and the best reception from the community), we always suggest focusing on your own photography first and foremost. To understand how the Paid Per View benefit applies to AI imagery , check out our Paid Per View FAQ’s.

​​Paid per View

Our Paid Per View Policy

Transparency is really important to us, so we’ve put together a clear, easy-to-read policy that you can find here. 

We’ve kept the policy as jargon-free as possible, and below you’ll also find answers to some of the most common questions we hear. This way you can focus on sharing your photography, connecting with others, and enjoying everything the community has to offer, while also understanding how Paid Per View works

You can read our Paid Per View policy here, to make sure you fully understand this benefit and how to make the most from it!

What do you mean by 'Paid Per View'?
The Paid Per View benefit lets us pay our creators, for the views their photos receive. These earnings aren’t just about the numbers, they’re based on the merit and the quality of the images, and whether uploads align with our Community Guidelines and Paid Per View policy. This way, the benefit rewards genuine engagement and great photography, while keeping the community fair and enjoyable for everyone.

When someone looks at your photo, you will see it recorded as either a view but when someone views your image for 5 seconds or longer it will be recorded as a ‘paid’ view. 
What do you mean by a 'paid' view?
When someone looks at one of your photos for 5 seconds or more it will be a ‘paid’ view. 

To make sure these views are fair and meaningful, they need to come from genuine visitors, views must have been created organically, For example - not by bots or Click Circles. Just as important, the photo itself should be of a high standard, with clear artistic intention showcasing your creativity and photographic skills. 


For a deeper look at what we mean by quality and genuine engagement, you can check out our Paid Per View policy. It’ll help you get the most from your photography while sharing your best work with the community.


Where can I find out how much money I have earned?
To find out how much you have earned simply log into your clickasnap account and using your navigation bar in the header, select your 'account settings'. From here select 'withdrawals'. 

You can see your total earnings, your withdrawal request history and how much left you have to earn until you can make your next pay-out request. Remember this submits your earnings to the team for a full review of your account, approval will be based on the quality of your uploads and if any breaches in our terms have occurred. If a breach is evident that the whole withdrawal amount will be forfeited.


How will I be paid?

All earnings are paid via PayPal. Once you have accumulated the minimum withdrawal amount of $15, you will be prompted to add your chosen PayPal address. You may continue to build up your earnings beyond this amount , there is no obligation to withdraw as soon as the minimum is reached.

When you choose to submit a withdrawal request, it will be sent for review. Requests are usually processed within 48 hours, excluding weekends.

If you do not have a PayPal account, we are unfortunately unable to make payments directly to you. You may use the PayPal account of a trusted friend or family member, but please note this is done at your own risk.

I'm not earning as much as I want to. How can I earn more?
We know it can feel frustrating when you’ve put time and effort into creating a beautiful photo and it doesn’t get the attention you hoped for.

Remember, clickasnap is first and foremost a community of photographers, so the best way to get your images out there is to grow your presence in the community.

Focus on uploading your very best work and take the time to share details about how your shots were captured, people love to understand the story behind an image. Make good use of tags and categories so your photos can be discovered more easily. You can also engage with other photographers by interacting with images you genuinely enjoy. 

Regular uploads, thoughtful interactions, and being part of the conversation all help your profile (and your photos) get more visibility.

Does the Paid Per View benefit apply to AI images?

At this time AI-generated images can be uploaded to clickasnap however, they are not eligible for Paid Per View earnings.

Light use of AI tools for editing or enhancement of your own original photography is permitted, but fully AI-generated images will not qualify for pay outs under any circumstances. As clickasnap is a photography community, our focus is on original photographic work.

For the best results and the best reception from the community we recommend concentrating on sharing your own photography. While light AI editing is acceptable, you may be asked to provide the original unedited photo(s) if required.

We reserve the right to decline any withdrawal requests where we suspect images do not meet our Paid Per View Policy or Terms of Service. As AI technology continues to evolve, these requirements may be updated without notice. Please review our Community Guidelines and FAQ regularly to stay compliant.

​​Membership

Am I eligible for a refund?
Please read our refund policy in full, prior to making any payments.

If, after reading our refund policy, you think you are entitled to a refund of your payment please get in touch with us. One of our customer support agents will be happy to discuss this with you and offer advice on your rights to a refund.

What membership levels are available on clickasnap?

Everyone begins with a Free membership so you can try things out at your own pace. When you’re ready for more, you can upgrade via your account settings. Our Upload+, Focused, and Pro memberships each give you extra features to help you share more, reach a wider audience, and grow your photography.


Take a look at the full membership options here and see which one feels right for you!


How do I upgrade my membership?
To upgrade, log in to your clickasnap account and visit your account settings via the navigation bar in the header. Under 'membership' you will be able to view your existing plan and any upcoming changes to it. 

Select 'change plan' to view the different membership options and upgrade to a higher membership tier. 

When upgrading your account it will come into affect immediately. With that in mind, if you are currently on an annual subscription plan, we recommend upgrading on an annual basis again to ensure you are charged correctly. No refunds will be considered where a change of billing frequency has occurred. 
How do I downgrade my membership?
To downgrade, log in to your clickasnap account and visit your account settings via the navigation bar in the header. Under 'membership' you will be able to view you r existing plan, any upcoming changes to it. 

Select 'change plan' to view the different membership options and downgrade to a lower membership tier. 

When downgrading, your new membership will come into affect after your current plan has lapsed. You will be able to see when this change is due via the membership section of your account settings. 

How do I cancel my membership?
We’re sorry to hear you would like to cancel your membership! To stop your subscription payments follow these steps:

  • Log into your clickasnap profile
  • Go to your account settings and select 'Membership' from the menu items. 
  • Select 'Change Plan'
  • Here you can cancel your current plan by selecting the 'cancel' button, or by downgrading to a Free membership.


You'll see a message appear which confirms you've been successful in moving onto our free membership level and your current membership will continue until it's paid-up-to date. You will be able to see when this is due to lapse via your account settings.


How do I delete my clickasnap account?

We are sorry to see you go! In order to delete your account please get in touch with us.

Option 1: Through the ClickASnap app

  1. Log in to the ClickASnap app.

  2. Go to your profile.

  3. Tap the account settings cog (next to your profile icon).

  4. Select Delete Account.

Option 2: Through our support portal

  • If you are unable to log in via the app, submit a request through our support portal where a member of our team will action the deletion for you. 


MarketPlace

What is the clickasnap marketplace?
The clickasnap Marketplace offers a vast and impressive selection of imagery. You can browse and purchase licenses for the images that catch your eye, either for personal use or with a royalty-free license (where available).

If you want to sell your content on our marketplace, click here to learn more!
What licenses are available to buy?
Our sellers are able to offer personal-use or royalty-free licenses. You can browse and purchase licenses for the images that catch your eye on our Marketplace.
What is a Royalty-Free license?

Royalty-Free images can be used without the obligation to pay royalties or license fees for each use, copy, or volume sold. Understand more about this by reading through the terms you agree to when purchasing an image with this license. 

What is a Personal-Use license?
Personal-Use refers to a type of usage that is private, non-commercial, and not intended for public exhibition or distribution. Understand more about this by reading through the terms you agree to when purchasing an image with this license. 
How do I sell my photos on clickasnap?
To sell your images, simply create an account with clickasnap and purchase a Pro membership. Look for the 'Sell' section on your account and follow the steps to set up your account. 
What types of images can I sell on clickasnap?

You can sell a variety of images, including portraits, landscapes, abstract, and more. AI imagery and NSFW content is not allowed and will be removed from our marketplace, along with your account from the platform. 


All images sold must comply with our Terms of Service and Selling Licensed Content Terms and Conditions. It is your responsibility to ensure you have all the appropriate agreements, model and/or property releases etc. in place that allows you to sell your images. 

What types of images am I not allowed to sell on clickasnap?

AI imagery and NSFW content is not allowed and will be removed from our marketplace and such breaches could put your clickasnap at risk of being banned also.


Just like uploading content you cannot sell images which you did not take, nor images which you do not have the necessary releases for. 


All images sold must comply with our Terms of Service and Selling Licensed Content Terms and Conditions.

Can I edit or remove my images from the marketplace?

Yes! You can update, edit, or remove any of your images from the marketplace at any time. If you decide to remove an image, it will no longer be available for purchase, but you will still receive payment for any sales that occurred before it was removed, and all licenses sold for that image prior to it's removal will remain valid.

Are there any fees when I sell my photos?

There are no upfront fees to list your photos on the marketplace. However, we do charge a 25% service fee on each sale. This fee is calculated for you when setting your prices, so you have full transparency surrounding your profits. More information on fees can be found under the 'sell' section of your account.
Can I sell my images on clickasnap if I already sell them somewhere else?

Yes, you are free to sell your images on other platforms in addition to clickasnap; we don't require any exclusivity. We only require you to follow our terms of service and agree to our Selling Licensed Content terms and conditions.

How do I receive payment for sales?

When setting up your account to seller licensed content on clickasnap, you are required to link a bank account. We use Stripe, a secure, reputable payment processor, which means we do not store any of your payment details. Your earnings are paid into your chosen bank account.

How do I know when I've sold something?

We'll notify you when you've sold one of your images! You can also get some additional insight from your 'view all sales' page. 

We are busy working on bringing you more in depth details that are easier to access via your creator hub. 

Is there anything I should know about receiving payments for my sales?
You will need to earn a minimum threshold of $100.00 (USD) before you can cash out. You earnings will always be displayed to you in the currency of your linked bank account, so check the current exchange rates if you want to see how far you are from being able to cash out! 

It's also important to note that if a sale results in a refund or a dispute, rendering the sale null, you may find your profits are reversed from your account. A more comprehensive guide is available to our sellers via their accounts (check our the 'learn more' document in the 'sell' section of your account) about how this works. 
Should I sell images with my watermark on them?

We recommend you only mark images for sale that have not been uploaded with a water-mark, as if it is purchased in this state and it is not suitable for use, you may find the sale is reversed. 

​​Clickasnap App

How do I download the Clickasnap App?
You can download the Clickasnap App on the Apple store and Google Play store.
What devices can I download the App on?
Our App is available in the Apple and Google Play stores and is compatible with all Android and iOS operating systems including and above 7.0 (Android) and 12 (iOS).
Can I upload images in the App?
Absolutely! You can upload photos wherever you are. 

There are some things you can't do in the App yet which you may need to do on desktop or your mobile browser, but don't worry, anything you need to do in a browser, we'll direct you right to it. 
How do I make changes to my membership?
To upgrade your membership, or make any other changes to your account, follow the below steps:
  • Open the app and navigate to your profile, using the navigation bar at the bottom of your screen.
  • Hit the settings button (the cog symbol) which hovers to the right of your username. 
  • Select 'Membership' from the menu options. 
  • You'll be shown the different membership levels we offer, and are able to make any changes from this page!

Still need some support?

If you weren't able to find an answer you were looking for, please click below to contact our support team.

Get in Touch


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