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Community Guidelines

FAQ's

Take a look at our guides and more!

FAQ's

Take a look at our guides and more!

ClickASnap Community

Guidelines and Policies

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Tips and Tutorials

Channels and advice

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My ClickASnap Account

General FAQ's

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Paid per View

Policies and more

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Membership

Guidelines and Policies

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Marketplace

General FAQ's and Policies

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ClickASnap App

General FAQs

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​​ClickASnap Community

Our community guidelines
Welcome! Our community guidelines are here to help and guide you, as you become one a member of the ClickASnap community! Make sure to read these (just click on them from the top of this page) as well as check out our YouTube for tips and tutorials. 
Our Zero Tolerance Policy
ClickASnap has a Zero Tolerance policy. This means that should you breach any of our community guidelines, or our terms of service, we reserve the right to ban and/or delete your account with us, immediately and without any final warning or refund of payment.

​​Tips and Tutorials

YouTube Channel
Our YouTube channel offers a variety of tutorials, tips and tricks. Watch our videos to learn how to get the most out of your ClickASnap profile!
I want some general advice on my ClickASnap profile
We have this blog, a forum and our Facebook group! You can interact with other ClickASnap members and get chatting about all things ClickASnap, photography and more!

When interacting with our community, you are being held to our community guidelines. Remember, it costs nothing to be kind!

​​My ClickASnap Account

Can I join ClickASnap from anywhere in the world?
ClickASnap is unavailable in the countries of Iran, Pakistan and Egypt.

We apologise for any frustration this causes. You will only be able to access our website if you reside outside one of these countries.
Does my monthly membership automatically renew each month?
Yes, your monthly subscription payment will be taken automatically every month, from the card or PayPal account used to set it up. 

We remind you of this when you’re subscribing to your membership with us, to make sure you’re fully informed before making any payment.  
You can stop your monthly payment whenever you want.

Check out the Membership FAQ's to find out how. 
Does my annual membership automatically renew each year?
Yes, your annual subscription payment will be taken automatically every year, from the card or PayPal account used to set it up. 

We remind you of this when you’re subscribing to your membership with us, to make sure you’re fully informed before making any payment.  

You can stop your annual payment whenever you want. Check out the Membership FAQ’s to find out how. 
I think there's something wrong with my account, what should I do?
Use the contact form at the bottom on this page to get in touch with our support team. 

We’ll get back to you within 24 hours and will make sure to resolve any issues you may be experiencing! 

Please get in touch with us.

Why has my image been deleted?
If an image has been removed from your profile it will be because it has been reported to our moderators for further review or removed for being in breach of our Community Guidelines.

Please get in touch with us.

Can I share AI images to my profile?
We don't encourage the sharing of AI on our platform, however, it is not prohibited. Earning on AI imagery does require additional requirements to be met, and may not be paid. 

To understand how it works with our Paid Per View benefit, check out our Paid Per View FAQ’s.

​​Paid per View

Our Paid Per View Policy
As our most popular feature, the Paid Per View benefit gets a lot of attention. With transparency at the heart of all we do, we have a full policy on our Paid Per View benefit which you can read here, to make sure you fully understand this benefit and how to make the most from it!

Our policy has been kept jargon-free as much as possible, but for your ease, see below for answers to some of the most frequently asked questions about it.
What do you mean by 'Paid Per View'?
The Paid Per View benefit lets us pay our creators, for the views their photos receive.

When someone looks at your photo, you will see it recorded as either a view or a ‘paid’ view. When your photo has received a paid view, you earn between 0.7¢ 0.9¢ (USD), depending on your membership level. 100 views will earn you up to 90¢ (USD).
What do you mean by a 'paid' view?
When someone looks at one of your photos for 5 seconds or more it will be a ‘paid’ view.

The view also has to have been created organically, and not via a bot or Click Circles. Have a read through our Paid Per View policy to better understand what this means.
Where can I find out how much money I have earned?
Log into your ClickASnap account and using your navigation bar in the header, select your 'account settings'. From here select 'withdrawals'. 

You can see your total earnings, your withdrawal request history and how much left you have to earn until you can make your next pay-out!


How will I be paid?
When your earnings have reached the $15.00 minimum withdrawal amount, you can request for this to be paid into a PayPal account.

If you do not have a PayPal account, we will not be able to make any payments to you.
I'm not earning as much as I want to. How can I earn more?
We appreciate how frustrating it can be when you’ve put time and effort into taking a beautiful photo and it doesn’t get the attention you feel it deserves!

We have a YouTube channel you can find here, where we have plenty of tutorials and tips to help you grow your profile.

You can also join our Facebook group where you can speak to other ClickASnap members and get chatting about all things ClickASnap, photography and more!
Does the Paid Per View benefit apply to AI images?

AI images may be eligible for the Paid Per View benefit with a paid subscription. For AI images, we may need additional information to ensure alignment with our Paid Per View Policy and Terms of Service, or we may decline any withdrawal requests where we are not satisfied with the information provided. 

However, since AI technology is constantly evolving, these requirements may change without notice. Please stay up to date with our Community Guidelines and FAQ page to ensure compliance. Check our Paid Per View policy for more details on how AI images may be reviewed under our Paid Per View benefit. 

​​Membership

Am I eligible for a refund?
Please read our refund policy in full, prior to making any payments.

If, after reading our refund policy, you think you are entitled to a refund of your payment please get in touch with us. One of our customer support agents will be happy to discuss this with you and offer advice on your rights to a refund.

How do I upgrade my membership?
To upgrade, log in to your ClickASnap account and visit your account settings via the navigation bar in the header. Under 'membership' you will be able to view your existing plan and any upcoming changes to it. 

Select 'change plan' to view the different membership options and upgrade to a higher membership tier. 

When upgrading your account it will come into affect immediately. With that in mind, if you are currently on an annual subscription plan, we recommend upgrading on an annual basis again to ensure you are charged correctly. No refunds will be considered where a change of billing frequency has occurred. 
How do I downgrade my membership?
To downgrade, log in to your ClickASnap account and visit your account settings via the navigation bar in the header. Under 'membership' you will be able to view you r existing plan, any upcoming changes to it. 

Select 'change plan' to view the different membership options and downgrade to a lower membership tier. 

When downgrading, your new membership will come into affect after your current plan has lapsed. You will be able to see when this change is due via the membership section of your account settings. 

How do I cancel my membership?
We’re sorry to hear you would like to cancel your membership! To stop your subscription payments follow these steps:

  • Log into your ClickASnap profile
  • Go to your account settings and select 'Membership' from the menu items. 
  • Select 'Change Plan'
  • Here you can cancel your current plan by selecting the 'cancel' button, or by downgrading to a Free membership.


You'll see a message appear which confirms you've been successful in moving onto our free membership level and your current membership will continue until it's paid-up-to date. You will be able to see when this is due to lapse via your account settings.


How do I delete my ClickASnap account?

We are sorry to see you go! In order to delete your account please get in touch with us.

MarketPlace

What is the ClickASnap Marketplace?
The ClickASnap Marketplace offers a vast and impressive selection of stock imagery. You can browse and purchase licenses for the images that catch your eye, either for personal use or with a royalty-free license (where available).

If you want to sell your content on our marketplace, click here to learn more!
What licenses are available to buy?
Our sellers are able to offer personal-use or royalty-free licenses. You can browse and purchase licenses for the images that catch your eye on our Marketplace.
What is a Royalty-Free license?

Royalty-Free images can be used without the obligation to pay royalties or license fees for each use, copy, or volume sold. Understand more about this by reading through the terms you agree to when purchasing an image with this license. 

What is a Personal-Use license?
Personal-Use refers to a type of usage that is private, non-commercial, and not intended for public exhibition or distribution. Understand more about this by reading through the terms you agree to when purchasing an image with this license. 
How do I sell my photos on ClickASnap?
To sell your images, simply create an account with ClickASnap and purchase a Pro membership. Look for the 'Sell' section on your account and follow the steps to set up your account. 
What types of images can I sell on ClickASnap?

You can sell a variety of images, including portraits, landscapes, abstract, and more. AI imagery is not allowed and will be removed from our marketplace, along with your account from the platform. 


All images sold must comply with our Terms of Service and Selling Licensed Content Terms and Conditions. It is your responsibility to ensure you have all the appropriate agreements, model and/or property releases etc. in place that allows you to sell your images. 

What types of images am I not allowed to sell on ClickASnap?

AI imagery and NSFW content is not allowed and will be removed from our marketplace, along with your account from the platform. 


You cannot sell images which you did not take, nor images which you do not have the necessary releases for. 


All images sold must comply with our Terms of Service and Selling Licensed Content Terms and Conditions.

Can I edit or remove my images from the marketplace?

Yes! You can update, edit, or remove any of your images from the marketplace at any time. If you decide to remove an image, it will no longer be available for purchase, but you will still receive payment for any sales that occurred before it was removed, and all licenses sold for that image prior to it's removal will remain valid.

Are there any fees when I sell my photos?

There are no upfront fees to list your photos on the marketplace. However, we do charge a 25% service fee on each sale. This fee is calculated for you when setting your prices, so you have full transparency surrounding your profits. More information on fees can be found under the 'sell' section of your account.
Can I sell my images on ClickASnap if I already sell them somewhere else?

Yes, you are free to sell your images on other platforms in addition to ClickASnap; we don't require any exclusivity. We only require you to follow our terms of service and agree to our Selling Licensed Content terms and conditions.

How do I receive payment for sales?

When setting up your account to seller licensed content on ClickASnap, you are required to link a bank account. We use Stripe, a secure, reputable payment processor, which means we do not store any of your payment details. Your earnings are paid into your chosen bank account.

How do I know when I've sold something?

We'll notify you when you've sold one of your images! You can also get some additional insight from your 'view all sales' page. 

We are busy working on bringing you more in depth details that are easier to access via your creator hub. 

Is there anything I should know about receiving payments for my sales?
You will need to earn a minimum threshold of $100.00 (USD) before you can cash out. You earnings will always be displayed to you in the currency of your linked bank account, so check the current exchange rates if you want to see how far you are from being able to cash out! 

It's also important to note that if a sale results in a refund or a dispute, rendering the sale null, you may find your profits are reversed from your account. A more comprehensive guide is available to our sellers via their accounts (check our the 'learn more' document in the 'sell' section of your account) about how this works. 
Should I sell images with my watermark on them?

We recommend you only mark images for sale that have not been uploaded with a water-mark, as if it is purchased in this state and it is not suitable for use, you may find the sale is reversed. 

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​​ClickASnap App

How do I download the ClickASnap App?
You can download the ClickASnap App on the Apple store and Google Play store.
What devices can I download the App on?
Our App is available in the Apple and Google Play stores and is compatible with all Android and iOS operating systems including and above 7.0 (Android) and 12 (iOS).
Can I upload images in the App?
Absolutely! You can upload photos wherever you are. 

There are some things you can't do in the App yet which you may need to do on desktop or your mobile browser, but don't worry, anything you need to do in a browser, we'll direct you right to it. 
How to I make changes to my membership?
To upgrade your membership, or make any other changes to your account, follow the below steps:
  • Open the app and navigate to your profile, using the navigation bar at the bottom of your screen.
  • Hit the settings button (the cog symbol) which hovers to the right of your username. 
  • Select 'Membership' from the menu options. 
  • You'll be shown the different membership levels we offer, and are able to make any changes from this page!

Still need some support?

If you weren't able to find an answer you were looking for, please click below to contact our support team.

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