FAQ's
Take a look at our guides and more!
FAQ's
Take a look at our guides and more!
ClickASnap Community
Guidelines and Policies
Tips and Tutorials
Channels and advice
My ClickASnap Account
General FAQ's
Paid per View
Policies and more
ClickASnap Shops
Policies and more
Membership
Guidelines and Policies
ClickASnap App
General FAQs
ClickASnap Community
ClickASnap Community
Tips and Tutorials
Tips and Tutorials
My ClickASnap Account
My ClickASnap Account
1. You must have held a Pro membership for a minimum of 6 months2. Have a business (related to photography) which is linked from your ClickASnap profile, or;3. Sell or post your photos on another website
If you have made a payment for a membership and it is not showing on your account, please get in touch with us right away.
1. It is in breach of our community guidelines.2. It included an inappropriate word in the file name.
If you think that your image should not have been taken down, please get in touch with us to let us which image was removed and why you think this was a mistake.
Paid per View
Paid per View
Yes, AI images are eligible for the Paid Per View benefit with any paid subscription. However, since AI technology is constantly evolving, these requirements may change without notice. Please stay up to date with our Community Guidelines and FAQ page to ensure compliance.
For AI images, we may need additional information to ensure alignment with our Paid Per View Policy and Terms of Service. Check our Paid Per View policy for details on what you’ll need to provide.
ClickASnap Shops
ClickASnap Shops
I'm selling!
1. If you are looking at your product list within your Seller hub, this will show in the currency of our suppliers. When you publish your product, the cost will be converted in line with current exchange rates.
2. If your published products are not showing in your selected currency, this is because we cannot display every currency on your shopfront. However, the cost will be converted to your set currency at the point of purchase.
I'm buying!
Please get in touch with us, with your order details and we will help you further.
The best thing to do is to get in touch with us with the order details, details of the fault and any supporting information (such as a picture of any damage). We’ll make sure we get this resolved for you.
Membership
Membership
If, after reading our refund policy, you think you are entitled to a refund of your payment please get in touch with us. One of our customer support agents will be happy to discuss this with you and offer advice on your rights to a refund.
- Log into your ClickASnap profile
- Go to your account settings
- Select the ‘Change plan’ button which will show under your current plan
- Select the ‘continue for free’ button which shows under the feature lists
- You'll see a message appear which confirms you've been successful in moving onto our free membership level!
- Your current memberships will continue until it's paid-up-to date and it's expiration date will be confirmed to you. On this date your account will revert to Free.
We are sorry to see you go! In order to delete your account please get in touch with us.
ClickASnap App
ClickASnap App
- Open the app and navigate to your profile, using the navigation bar at the bottom of your screen.
- Hit the settings button (the cog symbol) which hovers to the right of your username.
- Select 'Membership' from the menu options.
- You'll be shown the different membership levels we offer, and are able to make any changes from this page!
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